Refund Policy

📅 7-Day Return Policy

You have 7 days after receiving your order to request a return.

✔ Eligibility for Returns

• The item must be in the same condition as received
• Unopened, unused, and unworn
• In original packaging
• Include receipt or proof of purchase

To start a return, email us at:
📧 info@herbzee.pk

📦 If Your Return Is Approved

We will provide:

• A return shipping label
• Instructions on how & where to send the package

Important: Packages sent without approval will not be accepted.

⚠ Damages & Issues

Please inspect your order upon delivery. If you receive:

• A defective item
• A damaged product
• The wrong item

Contact us immediately so we can assist you.

🚫 Non-Returnable Items

The following items cannot be returned:

• Perishable goods (food items, herbs, spices)
• Custom or personalized items
• Personal care products
• Hazardous or flammable liquids

Sale items and gift cards are not returnable.

🔄 Exchanges

If you want a different product, request a return first. Once approved, purchase the new item separately.

💳 Refunds

After receiving and inspecting your return, you will be notified whether your refund was approved. Approved refunds are processed to your original payment method.

Note: Banks or card issuers may take additional time to complete the refund.

🌿 About HerbZee Food

HerbZee Food is committed to reconnecting people with nature’s purest gifts. We combine ancient herbs, foods, and spices with modern formulation standards — delivering wholesome, natural products with no artificial additives. Every formulation is tested at PCSIR (Government Lab) for purity and safety.